Refund policy

We offer a hassle-free return and refund experience. Here’s everything you need to know:

📦 Free Return Shipping

⏱ 30-Day Return Policy

✅ 100% Refund Guaranteed

 

🔄 Returns

Return Window: 30 days after receiving your order.

Eligibility: Items must be unused, in original condition, with tags and packaging. Photo proof of purchase required.

Process: Use our convenient self-serve return process! Simply log in on our website using a one-time login code sent to your email (no passwords required) to request and manage your return. Once your return is approved, we’ll provide you with a return label and detailed instructions.

 

💳 Refunds

100% Refund Guarantee: Refunds go back to your original payment method within 10 business days after inspection and approval.

Delayed Refunds: Your bank/credit card may take extra time. If you don’t see it after 15 business days, please contact us. 

 

🔁 Exchanges
The quickest way: return your item and, once accepted, place a new order for the product you want.

 

🇪🇺 EU Cooling-Off Period
For orders shipped to the EU, you have 14 days to cancel/return without justification. Items must be unused, unworn, with tags and packaging. Proof of purchase required.

 

💌 Questions?
Email us anytime at hi@pillowblooms.com — we’re always happy to help.